Payment Policy at SJ's Leisure

At SJ's Leisure, we aim to be as flexible as possible by offering a variety of payment methods, including cash on delivery and BACS transfer. However, due to the current economic climate, please note that we do not offer credit under any circumstances.

To secure and confirm your online booking, a booking fee of approximately 20% is required at the time of booking. This payment is essential to finalise your reservation. Failure to make this payment will result in a voided and cancelled booking.

Booking Fee:
The booking fee is approximately 20%, rounded up to the nearest £10 marker.

Accepted Payment Methods

  1. Cash on Delivery
    If you choose this payment method, please ensure that the correct amount is ready when our driver arrives. We are unable to wait while customers leave the property to retrieve payment, as this can affect our delivery schedule and make other customers' deliveries unfairly late. If payment is not ready upon arrival, we will be unable to complete the delivery and hire and will need to move on to the next delivery. A re-delivery at a later time will incur an additional cost.

  2. BACS Transfer
    BACS payments are accepted, provided the payment is received by the Thursday before your event. All details for making a BACS payment are included in your confirmation email. You will also receive an automated reminder on the morning of the last possible date to make a BACS payment for your event.

Important Notes

  • From 16th October 2021, we will no longer accept cheque payments from schools and other organisations that were previously allowed to use this payment method.
  • Credit is not offered under any circumstances. All invoices must be settled prior to our arrival, or cash payment will be required on delivery if payment has not been made in advance.
  • The 'due date' for BACS/card payments is clearly noted at the top of each invoice document.

Late Payments

If the invoice has not been settled before your event or at the time of delivery, overdue payments will incur statutory interest, charged at 8% of the invoice total plus the Bank of England base rate.

A debt recovery fee may also be applied to any late payments:

  • Orders up to £999.99: Maximum fee of £40
  • Orders between £1,000 and £9,999.99: Maximum fee of £70
  • Orders over £10,000: Maximum fee of £100

If payment has not been received by the time of delivery, we reserve the right to cancel your event entirely, which will be considered a refusal of delivery.

Agreement

By booking with SJ's Leisure, you are agreeing to the above terms. We look forward to providing you with a great hire experience!