Terms and Conditions of Hire

It is the responsibility of the hirer to ensure all safety measures are followed to avoid injury or damage to the inflatable. Please adhere to the following instructions:

1. Age and Height Limits:
Each inflatable has specific height limits, and in some cases, age limits. Please ensure no one exceeds these limits. This information is displayed near the inflatable's front step in most cases and on the individual product listing on our website.

2. Agreement to Terms:
By booking (online, over the phone, via email, or any other method), you agree to the terms and conditions, forming a contract with SJ's Leisure / Bounce-N-Go. SJ's Leisure / Bounce-N-Go reserves the right to use any images or photos of our equipment regardless of who took the photo and where it is displayed. We will not seek permission to use these and they may be used within our future marketing efforts or product images. This also includes any images taken by ourselves.

3. Availability:
Our online system shows availability for your chosen date, but not specific delivery times. We will notify you if there are any issues with delivery if you have requested specific times. Visit our delivery and collection times page for more information.

4. Equipment Substitution:
All booked equipment is subject to availability on the hire date, which can be affected by breakdown, stock replacement, rotation, etc. SJ's Leisure / Bounce-N-Go reserves the right to substitute any of the booked equipment or entertainment at any time to another piece of equipment or service of similar price or entertainment, as seen fit by SJ's Leisure / Bounce-N-Go. We will always try to advise of this as soon as possible either by telephone or email.

5. Delivery and Setup:
All equipment will be delivered, inspected, and set up by our team. The hirer or their representative must sign upon delivery, confirming the equipment is in good condition.

6. Liability for Damages:
After signing for the equipment, the hirer is liable for any damage, loss, or theft until the equipment is collected.

7. Access Requirements:
Ensure your venue has appropriate access for the equipment. Larger inflatables may require at least a 1m access point. Rodeo rides and simulators need at least 36" / 3ft clearance.

8. Equipment Ownership:
All equipment remains the property of SJ’s Leisure / Bounce-N-Go. If you are dissatisfied with any item, inform the delivery team before signing. Once signed, no claims or refunds can be made.

9. Care and Responsibility:
The hirer is responsible for the equipment until collection. If collection is delayed, the hirer remains responsible. As we offer an overnight hire service, this sometimes means that our equipment can be collected and then delivered either wet or dirty. This may mean the equipment is cleaned or wiped down on site at the next delivery or left to dry. Please allow at least 2 hours before your event for this, just in case. For indoor hires, we recommend hiring 'indoor only' products, ensuring minimal attention is needed upon delivery and setup.

10. Food, Drink, and Conduct:

No food or drink is allowed on the equipment. A cleaning charge will apply for misuse.
Proper clothing must be worn when participating in activity. This includes ensuring all users wear socks and that all exposed skin is covered to avoid burns, injury, or friction burns.
During hot weather, inflatables and PVC can become extremely hot. If the inflatable becomes too hot, it must not be used until the temperature has cooled.
No face/body paints, glitter, pens, confetti, party poppers, or silly string near the inflatables (cleaning/repair charge will apply due to misuse).
Smoking is prohibited on or near the equipment.
All shoes, badges, jewelry (e.g., large earrings, necklaces, etc.) must be removed. It is recommended that spectacles also be removed. If a user must wear spectacles when participating on inflatable activities, they must do so when they are the sole user of the activity.
We strictly operate a zero-tolerance attitude towards abuse aimed at our staff. Any case of abuse will result in your details being recorded and further hires being refused.
SJ's Leisure / Bounce-N-Go reserves the right to remove or stop operating any equipment where it is felt the conduct of guests endangers the safety of other guests or users or for any other reason SJ's Leisure / Bounce-N-Go may see fit. In these cases, no refund will be offered.

11. Supervision:
A responsible adult (over the age of 18) must supervise the equipment at all times. Certain inflatables may require more than one supervisor. Ensure users are grouped by size and weight for safety.

12. Restrictions on Use:

Users with neck or back problems should not use inflatables.
The equipment should not be used during inflation or deflation, in high winds (24mph+), or in heavy rain.
Climbing, hanging, or sitting on the ‘walls’ or ‘beams’ of inflatables is dangerous and must not be allowed.
For inflatables with a front step, please don’t allow users to bounce or play on this step. This step is simply for users to get on and off the inflatable.

13. Safety Features:

Inflatables must be turned off during high wind speeds (24mph+).
The blower may have a safety reset button. Follow the instructions if it shuts off.
In the event that it overheats or loses power, switch the blower off at the mains and then switch it back on again one or two minutes later and it should restart. If it does not, or there is a power cut, please inform us immediately.

14. Access to Property:
By booking, you grant us permission to access your property for delivery and collection. Any incidents, damages, losses, injuries, or accidents must be reported to us immediately. When transporting products through homes, we cannot be held responsible for any losses or damages to property.

15. Space and Surface Requirements:

On delivery, if the surface, space, or venue isn't suitable, the equipment will not be set up, delivery will be refused, and a full charge will be expected from the client.
This includes any provisions the client has failed to inform the company of, such as stairs, obstructions, or excess distance to site (over 50m).
On delivery, the equipment will be set up in one agreed location and will not be moved once unloaded and erected.
Under no circumstances should the client attempt to move, relocate, or reposition the equipment as this could make the equipment unsafe and cause injury or death.
The area required for setup may be larger than the equipment size. Ensure the venue is suitable for the equipment, or setup will be refused, and a full charge will apply.
Ensure that the vent on the side of the electric blower is kept clear at all times.
It is the client's responsibility to ensure that suitable security and crowd control measures are in place prior to the start and during the event.
The client must inform the delivery team prior to the start of delivery of any underground services present on site. Many of our equipment uses metal stakes/pegs, up to 500mm long, which are inserted into the ground to secure them safely. SJ's Leisure / Bounce-N-Go will not accept responsibility or cost for damage caused by these.

16. Electrical Requirements:

The majority of our equipment requires a power supply in order to operate. We require 13amp or 16amp plug sockets within a reasonable distance.
Extension leads (normally 25m) are used to connect the power supply and equipment.
We can provide up to 45m extension leads with prior notice, but after this, a generator would be required at an additional cost.
If a generator is hired, it will require refueling during the hire period. The client must ensure someone capable is able to do this and make regular checks on fuel levels.

17. Refunds:
All delivery and collection times are approximate, and we will always try to ensure our delivery teams run on time. However, SJ's Leisure / Bounce-N-Go will not be held responsible or liable for any losses or costs incurred by delays outside our control.
In the event of mechanical breakdown of equipment either before or during your event, our liability is limited to a pro-rata refund of any monies paid for the contracted item or equipment that we are unable to provide.

18. Cancellations:
Cancellations made under our cancellation policy may incur fees or legal action for unpaid balances.

19. Quotes:
All telephone/email quotations are valid for 14 days. After this period, a new quote will need to be provided, which could result in an increase in price.

20. Payments:
Remaining balances on the day of your event must be paid in cash upon delivery and setup. For payment before the event, we accept debit cards or BACs transfers. All balances must be received no later than the Thursday before your hire. Check out payments page for further information.

21. Booking Fees:
All booking fees are non-refundable. Additional admin fees may apply in certain cases.

22. Legal Exemption:
Under UK law, a client has the right to cancel an order, service, or product within 14 days. However, due to the nature of our business, the hire of our products and services is exempt under the exemption of leisure service activities on specific dates.

23. Late Charges:
A standing charge may apply if our team is delayed during delivery or collection. For delays such as no access, waiting, etc., a charge of £25 per staff member per hour will apply.

Any questions?

If you have any questions about any of the above terms and conditions, please contact us by email or telephone prior to making your booking.

Telephone - 01744 602716

Email - info@sjleisure.co.uk